Terms & Conditions
Terms & Conditions
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name [Enter domain name] (www.medivan.in), including the related mobile site and mobile application (hereinafter referred to as “Platform”).The Platform is owned by Medivan Wellness, a company incorporated under the Companies Act, 1956 with its registered office in gurugram (hereinafter referred to as “Platform Owner”, “we”, “us”, “our”).Your use of the Platform and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with the Platform Owner and these terms and conditions including the policies constitute Your binding obligations, with Platform Owner. These Terms of Use relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”). Any terms and conditions proposed by You which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates.For the purpose of these Terms of Use, wherever the context so requires “you”, “your” or “user” shall mean any natural or legal person who has agreed to become a user/buyer on the Platform.ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.The use of Platform and/or availing of our Services is subject to the following Terms of Use:To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account on the Platform.Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.Your use of our Services and the Platform is solely and entirely at your own risk and discretion for which we shall not be liable to you in any manner. You are required to independently assess and ensure that the Services meet your requirements.The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents. The contents includes and is not limited to the design, layout, look and graphics.You acknowledge that unauthorized use of the Platform and/or the Services may lead to action against you as per these Terms of Use and/or applicable laws.You agree to pay us the charges associated with availing the Services.You agree not to use the Platform and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites. These links are provided for your convenience for provide further information.You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the Platform Owner for the Services.You shall indemnify and hold harmless Platform Owner, its affiliates, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.In no event will the Platform Owner be liable for any indirect, consequential, incidental, special or punitive damages, including without limitation damages for loss of profits or revenues, business interruption, loss of business opportunities, loss of data or loss of other economic interests, whether in contract, negligence, tort or otherwise, arising from the use of or inability to use the Services, however caused and whether arising in contract, tort, negligence, warranty or otherwise, exceed the amount paid by You for using the Services giving rise to the cause of action or Rupees One Hundred (Rs. 100) whichever is lessNotwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Haryana. All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.
Privacy Policy
We are committed to protecting your privacy as we respect your right to privacy. We take the required step to protect your personal identity and personal details while using our website.
Consent
By using our website you hereby consent to our privacy policy. It tells you what we collect as personal information from you and what are your rights in this respect.
Information Collection
We collect information from you when you register on our website or fill out a form. When registering on our website, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, or other details to help you with your experience.
Use of Information
Information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To administer a contest, promotion, survey, or other website feature
To send periodic emails(no spamming)
Your rights
You have the right to request access to your information, the right to correct or delete your information, and the right to object to the processing of your information. You may also contact us for any questions or concerns about your privacy or our privacy practices.
Contact details
If you have any queries related to our privacy policy, feel free to drop us a mail at medivanwellness@gmail.com.
Cancellation Policy for Health Care Services
This cancellation policy outlines how you can cancel or seek a refund for health care services and packages purchased through our Platform.
Cancellation Period
Cancellations will only be considered if the request is made within 48 hours of booking the service or package. However, a cancellation request may not be entertained if the service has already been initiated or the healthcare provider has been notified and is prepared to deliver the service.
Non-Refundable Services
We do not accept cancellation requests for services that are time-sensitive or have already commenced, such as slot of therapy is booked. However, rescheduling can be considered if the user establishes that the service quality was substandard or not as described.
Damaged or Defective Services
In the rare case of receiving unsatisfactory or defective healthcare services, please report the issue to our customer service team. The request will be reviewed once the healthcare provider has assessed and confirmed the issue. This should be reported within 3 days of receiving the service.
Service Mismatch
If you feel that the healthcare service received is not as described or does not meet your expectations, you must notify our customer service team within 3 days of receiving the service. After reviewing your complaint, our customer service team will make an appropriate decision.
No Refund Policy
All sales of health care services(consultation) and packages through our Platform are final. We do not offer refunds or exchanges for these services once the booking has been confirmed. We encourage customers to carefully review all information and details about the service or package before making a purchase. If you have any questions or concerns about a service, please contact our customer service team before booking.
Refund Processing Time
In case of any refunds approved by us, it will take 7-10 business days for the refund to be processed to you.