Refund Policy

At Medivan Ayurveda, we prioritize customer satisfaction and aim to provide the best Ayurvedic therapy services at your doorstep. However, we understand that situations may arise where refunds are requested. Please read our refund policy carefully to understand the terms and conditions:

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• The therapist did not arrive for the scheduled appointment.
• There was a significant delay or disruption in the service due to reasons beyond the client’s control.
• The service provided did not match the description of the therapy booked.

2. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• Cancellation of appointments within 24 hours of the scheduled time.
• Failure to provide accurate information or address for the therapy service.
• Dissatisfaction arising from personal preferences after the service has been completed.

3. Refund Process

• To initiate a refund request, please contact our customer support team at [insert contact information] within 7 days of the scheduled service.
• Provide your booking details, payment receipt, and a detailed explanation of the issue.
• Once the request is reviewed and approved, the refund will be processed within 7-10 business days via the original payment method.

4. Rescheduling Option

As an alternative to refunds, clients can opt to reschedule their therapy session at no extra cost, provided the request is made at least 24 hours before the original appointment time.

5. Contact Information

For any queries or concerns regarding refunds, please reach out to us at:

• Email: medivanwellness@gmail.com

Medivan Ayurveda reserves the right to update or modify this refund policy at any time. Clients are encouraged to review this policy periodically for any changes.